Terms and conditions

These terms apply to quotes and assignments of Hatsu Studio (sole proprietorship of Benjamin van Hemert).

These terms are still being reviewed by my parents or the Juridisch Loket (Dutch legal aid service).

This is a translation. If the English and the Dutch text differ, the Dutch text applies.

1. Definitions

1.1Hatsu Studio: the sole proprietorship of Benjamin van Hemert, which designs, builds and maintains websites.
1.2Client: the business or person that gives Hatsu Studio an assignment.
1.3Assignment: the agreement to make, change or maintain a website.
1.4Website: what Hatsu Studio delivers for the assignment, such as the design and the code.
1.5Material: texts, photos, logos, translations and other data supplied by the client.
1.6Sample page: the free page Hatsu Studio may make up front to show what a website could look like.

2.1These terms apply to all quotes, sample pages and assignments of Hatsu Studio.
2.2These terms are intended for business clients. Consumers have mandatory statutory rights, which remain unaffected.
2.3Deviations are only possible if agreed in writing. Email and WhatsApp count as writing.

3.1A quote is non-binding and valid for 30 days.
3.2The assignment is formed when the client agrees to the quote and Hatsu Studio has then sent an order confirmation.
3.3Work that is not in the quote is additional work. Additional work only happens after the written consent of the client.
3.4Hatsu Studio may use third-party services for the assignment.
3.5If the client stops or cancels the assignment, the client pays for the hours Hatsu Studio has worked up to that moment, at €35 per hour. The 50% deposit is set off against this. If the deposit is higher than the hours worked, the client gets the difference back. If it is lower, the client pays the difference.

4.1The prices are in the quote. The VAT arrangement is stated in the quote.
4.2The client pays 50% up front. Hatsu Studio sends that invoice after the order confirmation and then starts the work.
4.3The client pays the remaining 50% before going live. The website only goes live after the remainder has been paid.
4.4The payment term is 14 days after the invoice date.
4.5Help and maintenance are invoiced per month, with the same payment term.
4.6If payment is late, Hatsu Studio sends a reminder. If payment still does not follow, the client owes the statutory commercial interest (business clients) and reasonable collection costs.
4.7In the event of late payment Hatsu Studio may, after a warning, suspend only help and maintenance and additional work.

5.1The client supplies the material on time and makes sure it may be used.
5.2The planning in the quote is an indication and not a strict deadline.
5.3Every assignment includes 2 feedback rounds. Further rounds are additional work.
5.4The website counts as approved when the client has approved it, or when the client has not responded within 14 days of the message that it is ready.
5.5The client reports errors as soon as possible, and no later than 14 days after discovering them.
5.6Hatsu Studio fixes errors in the delivery free of charge during the first 30 days after delivery. This does not apply to changes in wishes or material.

6.1The copyright on the design and the code stays with Hatsu Studio. After full payment the client gets the right to use the website for their own business, to have it changed and to have it moved.
6.2The client is responsible for the texts, photos and other material they supply, and for the rights to it. The rights to the material stay with the client. The client guarantees that this material does not infringe the rights of others and indemnifies Hatsu Studio against claims about it.
6.3Fonts and other third-party parts fall under their own licence.
6.4Hatsu Studio only names the client or the website as an example of its work if the client has agreed to that.

7.1A sample page is free and comes with no obligation.
7.2Hatsu Studio only uses public details for it, such as name, address and opening hours. Nothing is made up and no photos or texts from others are copied.
7.3The sample page stays with Hatsu Studio. The recipient may not use or publish it without an assignment.
7.4A sample page only goes live after payment.

8.1The domain name and any hosting services belong to the client and are at the client's expense. The client takes them out in their own name. The quote states what Hatsu Studio sets up for this. Hatsu Studio does not host the website.
8.2The accounts for the website, for example for hosting and GitHub, are in the client's name from the start. After full payment the client gets full admin rights and the login details. After that Hatsu Studio only works on the website when the client invites it.
8.3The domain and the email stay with the client's own domain provider.
8.4Help and maintenance are optional.
8.5With help and maintenance Hatsu Studio helps with questions and small changes, on a best-effort basis and without a guaranteed response time.
8.6Help and maintenance cover at most 2 small text changes per calendar year. Other changes are additional work.
8.7Hatsu Studio does not guarantee that the website is always available and makes no commitment about backups. The website runs on third-party services. Hatsu Studio is not responsible for those.
8.8The client makes regular backups of the website themselves.
8.9Help and maintenance can be cancelled per month, with a notice period of 1 month. Cancelling can also be done via WhatsApp or email.
8.10Afterwards Hatsu Studio hands over the website files, if everything has been paid.

9.1Both parties keep confidential information of the other secret and only use it for the assignment. This also applies after the assignment has ended.

10.1Hatsu Studio is only liable for direct damage caused by an attributable failure, up to a maximum of the invoice amount of the assignment. For help and maintenance the maximum is what was invoiced in the last 12 months.
10.2Hatsu Studio is not liable for indirect damage, such as lost profit or lost turnover.
10.3Hatsu Studio is not liable for damage caused by the client's material, by third-party services or by changes others have made to the website.
10.4These limits do not apply in the case of intent or deliberate recklessness on the part of Hatsu Studio.

11.1The client reports a complaint in writing, as soon as possible and no later than 14 days after discovering the problem.
11.2Hatsu Studio looks for a solution together with the client.

12.1In the event of force majeure Hatsu Studio does not have to fulfil its obligations for the time being. Force majeure includes illness and a failure at a hosting party or other third party.
12.2If force majeure lasts longer than 30 days, either party may end the assignment in writing. What has already been delivered is paid for.

13.1Dutch law applies to all quotes and assignments.
13.2In the event of a dispute the parties first look for a solution together. If that fails, the competent Dutch court decides.

Last updated: 9 November 2026